Template messages

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The Viber Business Messages channel allows you to send predefined template messages. These templates are pre-constructed, and you refer to them by their template ID when sending the message. Currently, only one time passwords (OTP) templates are supported.

OTP templates

Viber Business Messages supports predefined one time passwords (OTP) templates. Note the following:

• When sending an OTP template, you'll populate the channel_template property of the template_message object.
• When sending an OTP template, you must populate the template_id property. You may also populate the language_code property. Finally, you must provide the values for the parameters property.
• OTP messages can be sent to all of a user's devices or just their primary device. See Viber Business Messages channel properties for more details.

Below is an example of sending a Basic OTP template message:

{
  "message": {
    "template_message": {
      "channel_template": {
        "VIBERBM": {
          "template_id": "0aac888f-2ee2-4112-9659-1755a951966a",
          "language_code": "en",
          "parameters": {
            "pin": "1234"
          }
        }
      }
    }
  },
  "channel_properties": {
    "VIBERBM_TEMPLATE_MESSAGE_DEVICES": "ALL"
  }
}

The rendered message:

Each template is localized to multiple languages. The following languages are supported:

OTP template types

The Viber Business Messages channel supports a number a predefined OTP templates. Each of these templates can be referenced by a corresponding unique ID. The supported templates are listed below, and more details can be found in their corresponding sub-sections:

• Basic OTP
• Basic OTP (valid for 5 minutes)
• Basic OTP (valid for a custome amount of time)
• OTP with custom code type
• OTP with custom code type and validity time
• OTP with business/platform name included
• OTP with business/platform name included and custom validity time
• OTP with details on OTP action/platform
• OTP with business/platform name and code reason included

Basic OTP

Template ID: 0aac888f-2ee2-4112-9659-1755a951966a

Your code is {{pin}}.

Please don't share your code with ANYONE. We'll never call or message you and ask for it.

Basic OTP valid for 5 minutes

Template ID: c2cdc028-a48b-4187-bbaf-3aaa137b6e23

Your code is {{pin}}. It's valid for 5 minutes.

Please don't share your code with ANYONE. We'll never call or message you and ask for it.

Basic OTP with code validity time

Template ID: bed0942f-e07e-4879-834b-29cc4cf3ec35

Your code is {{pin}}. It's valid for {{code_validity_time}} minutes.

Please don't share your code with ANYONE. We'll never call or message you and ask for it.

OTP with type of code type

Template ID: 82ba31a3-db42-4e87-82e8-33fa92b9e5ed

Your {{pin_type}} code is {{pin}}.

Please don't share your code with ANYONE. We'll never call or message you and ask for it.

OTP with code type & validity time

Template ID: 60d67b38-b9fb-444a-80e6-754447e010c6

Your {{pin_type}} code is {{pin}}. It's valid for {{code_validity_time}} minutes.

Please don't share your code with ANYONE. We'll never call or message you and ask for it.

OTP with business/platform name

Template ID: c33cccaf-735f-4d62-8383-a76bf4999e2d

{{business_platform_name}}: Your code is {{pin}}.

Please don't share your code with ANYONE. We'll never call or message you and ask for it.

OTP with business/platform name & validity time

Template ID: 6c929cef-29b4-4349-bc9d-2a07bdbb6e43

Your {{business_platform_name}} code is {{pin}}. It's valid for {{code_validity_time}} hours.

Please don't share your code with ANYONE. We'll never call or message you and ask for it.

OTP with details on OTP action/platform

Template ID: 210ee8a9-1ed5-43cd-96e4-65bba311ab40

Your one-time password for {{business_platform_action_name}} is {{pin}}.

Please don't share your code with ANYONE. We'll never call or message you and ask for it.

OTP with business/platform name & code reason

Template ID: be56d97b-2a33-4c89-ac5f-f555a2c827d9

{{business_platform_name}}: Your code is {{pin}}. You got this code because {{code_reason}}.

Please don't share your code with ANYONE. We'll never call or message you and ask for it.